Shipping & Refund Policy
We ship out any frozen orders at the beginning of the week, either Monday or Tuesday. We ship out jerky, sticks, merchandise, and sauce every other day. If there are holidays, bad weather, or other situations out of our control, we have the right to hold on to a shipment until we feel it is safe to ship.
All packages will have a tracking number tied to the package, please follow up with the shipping provider for any issues related to shipping. We are not responsible for lost or stolen packages. Under certain circumstances we will replace lost or stolen goods, please contact us at: email@example.com for specific issues related.
Sausages ship frozen, using a combination of dry ice and ice packs in shipping coolers to ensure safe temperature throughout it’s journey to you. We typically ship out Mondays and Tuesdays unless the shipment will arrive in 1 day then we will ship out Wednesday or even Thursday. We ship out of Chicago.
The sausages can be frozen for up to 6 months. Once thawed, they have a six week shelf life until opened for the bacon sausage, a four week shelf life for the bacon hot dogs, and a two week shelf life for the True Blends Sausage.
We guarantee our entire line of products. If you are not satisfied, we can give you refund for any items we sold to you. We cannot do any exchanges except of our Merchandise. This policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.
To be eligible for a refund, your item must be unused and in the same condition that you received it. It must also be in the original packaging. Please take a pictures and send to: firstname.lastname@example.org
Several types of goods are exempt from being returned. Perishable goods such as sausage cannot be returned.
Additional non-returnable items:
To complete your return, we require a receipt or proof of purchase.
Please do not send your purchase back to the manufacturer.
Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at email@example.com.
Sale items (if applicable)
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.
Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at firstname.lastname@example.org and send your item to: Big Fork Brands, 2629 W. Wilson Ave, Chicago IL 60625, United States.
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.
If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.
To return your product, you should mail your product to: Big Fork Brands, 2629 W. Wilson Ave, Chicago IL 60625, United States
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
If you are shipping an item over $75, you must use a trackable shipping service or purchasing shipping insurance.